Sarah Barlow Training & Development customises programs to meet your specific need.
A sample of topics in the area of Leadership and Supervision include:
- The team leadership roles
- The roles of a supervisor
- Leadership versus management
- Emotional intelligence – what is it and why it matters more than technical competence?
- Understanding leadership and communication styles using the Myers Briggs Type Indicator®
- Recruitment and selection
- Coaching as a leadership style
- Leading and driving change
- Leading and developing customer service cultures
- Feedback for enhanced performance
- How to have those difficult conversations with employees
- Mentoring skills
- Priority management
- Situational leadership
- Delegation
- Stages of team development
- Developing high performing teams
- Improving workplace effectiveness
- Team Management Profile™
- Linking Skills™
